Tow Truck FAQ

Towing Questions & Answers


Tow Truck FAQ

Towing Questions & Answers

What is Towing Toronto Hours

Towing Toronto is open 24 hours a day 7 days a week.  Accident towing isn’t on a schedule and neither are we. 

I Locked My Keys In My Car, Should I Panic?

No you shouldn’t.  People lock keys inside their car all the time and they call us to get the keys out. Our service is fast and priced fairly.  Need car locksmith service? Give us a call today. 

Do your truck drivers get any special training?

Of course.  Our drivers are always training to refresh their knowledge base and to learn new techniques and technology.  Our tow truck drivers receive advanced training programs.  Upon completion of the studies, the drivers are tested and certified upon passing. 

Are the tow truck drivers issued special licenses by the DMV?

No.  There is no special license available.  We do require certifications and a clean driving record.

Can you tow my custom-lowered vehicle?

We can accommodate your needs generally with the use of specialized equipment.  We have lots of different tow trucks to tow the right job. 

Are there different types of towing?

The most common towing is a flatbed.  There are also wheel-lift and frame-lift tows.  In addition, there are specialized methods for motorcycles, classic cars, and larger vehicles.

Would you use a flatbed to tow my all wheel drive?

Not necessarily.  There are a number of methods that will do very nicely.  We would need to discuss this further if you requested us to not use a flatbed – or if you needed rapid service. 

I have an automatic transmission car. Can it be towed with the drive wheels on the ground?

It is possible if it is only towed a short distance and at a lower speed.  It is best to have each situation analyzed.

Is it hard on the vehicle when it is towed?

The suspension usually absorbs the bumps along the way, as long as it is lifted by its own tires.

How do I know if I need a flatbed to tow my vehicle?

Flatbed towing is usually recommended for:

  • all-wheel and 4-wheel drive cars
  • if there is extensive damage
  • flat tire opposite the drive axle
  • antique, classic, or luxury cars
What information do I need when I call you?

We need as much information as possible to identify and locate you.  Detailed information about the vehicle and incident also helps us dispatch the right type of tow truck and give you an accurate quote.


Your name and phone number


  • year, make, model, color
  • license plate number


  • address
  • mile marker
  • nearest landmarks


  • collision
  • flat tire
  • mechanical failure
How are you different from other Toronto towing companies?

Towing Toronto is committed to the best, honest pricing in town with no hidden charges or tricks.  We are also dedicated to the best customer service, including fast arrival times.  Our drivers are experienced and trained to use the most appropriate towing method for your situation.  They minimize risks to ensure your car arrives safely.

Someone else’s car is blocking my driveway. Can you tow it?

If the car is on the street, call the police.  If the car is in your driveway, call Towing Toronto and we send a tow truck.

What should I do if I am in an accident?
  • Move to a safe area if possible
  • Stop your vehicle and get out away from oncoming traffic
  • Call the police to the scene.  A police accident report can prove invaluable when dealing with your car insurance company and other drivers.
  • Gather all the appropriate information including:
    • driver and passenger names,
    • license plate numbers,
    • insurance information
    • makes and models of all vehicles involved,
    • contact information for all eyewitnesses,
    • location of the accident.
  • Document the scene with a camera
  • Contact your insurance company
What is winching?

A winch is a hauling or lifting device.  A rope, cable, or chain winds around a horizontal drum.  Winching is used to pull vehicles from roadside areas that are not easily accessible, including mud, snow, or sand.

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